Shipping Policy

Last Updated: July 14, 2026

Welcome to OlliveDrabs. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how we process, ship, and deliver your purchases.

1. Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During festive seasons, sales events, or periods of high order volume, processing times may be slightly longer.

2. Shipping Coverage

OlliveDrabs currently ships across India.

If international shipping becomes available, the shipping options and charges will be updated on our website.

3. Shipping Charges

Shipping charges are calculated based on the delivery location, order value, and shipping method selected during checkout.

Free Shipping

  • Free standard shipping is available on eligible orders as displayed during checkout.
  • Minimum order value requirements for free shipping may change during promotional campaigns.

4. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 4–7 business days
  • Remote or Rural Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, public holidays, or other unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive:

  • Shipping confirmation via Email or SMS.
  • A tracking number.
  • A tracking link to monitor your shipment in real time.

Tracking information may take up to 24 hours to become active after dispatch.

6. Delivery Attempts

Our courier partners generally make up to three delivery attempts.

If delivery cannot be completed after multiple attempts due to incorrect address details, customer unavailability, or refusal to accept the package, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

OlliveDrabs is not responsible for delays or failed deliveries resulting from:

  • Incorrect addresses
  • Incorrect contact numbers
  • Incomplete delivery information

Please contact us immediately if you notice an error after placing your order.

8. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Courier operational issues
  • High seasonal demand
  • Remote delivery locations

We appreciate your patience and will keep you informed whenever significant delays occur.

9. Damaged or Lost Packages

If your package arrives damaged or appears to have been tampered with:

  • Do not accept the package if possible.
  • Take photographs of the package.
  • Contact our customer support within 48 hours of delivery.

If a shipment is confirmed as lost by the courier, we will arrange a replacement or process a refund after completing the necessary investigation.

10. Partial Shipments

If your order contains multiple products, they may be shipped separately depending on product availability or warehouse location.

You will receive tracking details for each shipment.

11. Cash on Delivery (COD)

Cash on Delivery is available for selected locations.

Additional verification may be required before dispatching COD orders.

OlliveDrabs reserves the right to decline COD orders under certain circumstances.

12. International Orders

If international shipping is offered in the future:

  • Delivery times will vary by destination.
  • Customers are responsible for any customs duties, taxes, import fees, or local charges imposed by their country.

13. Shipping Restrictions

We currently do not deliver to:

  • Locations restricted by courier partners.
  • Areas affected by natural disasters, government regulations, or security concerns.

14. Order Cancellation Before Shipping

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation may not be possible. Please refer to our Return & Refund Policy for further information.

15. Contact Us

For any shipping-related questions or concerns, please contact our customer support.

Email: olivedrab59@gmail.com or support@olivedrab.com

Phone: +91 90429 57974

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)